Altice extends its partnership with Amdocs, joins forces on hybrid back-office systems

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Altice USA and backend software and services provider Amdocs announced that they have extended their multiyear partnership and will now jointly develop hybrid back-office systems that integrate the vendor’s technologies with those developed by Altice Labs. 

The agreement will seek to put Altice’s disparate Suddenlink and Optimum assets under common platforms, modernizing the cable operator’s systems in the process. 

“By combining the technological strengths of Altice with the capabilities of Amdocs, we are creating a unique infrastructure that will enhance and unify the customer experience we offer in the U.S. as we launch new, innovative products and services for our customers,” said Hakim Boubazine, co-president and COO of Altice USA, in a statement. 

“Amdocs is a valued, long-standing partner for Altice USA and we look forward to working together to create the backbone that will enable best-in-class connectivity solutions for years to come,” he added. 

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Altice said its hybrid solution will allow it to more quickly launch new product bundles, accelerate order orchestration and fulfillment over its existing fiber infrastructure, improve customer experience and future-proof systems. 

“Altice USA is a major powerhouse, delivering broadband, pay television, telephony services, Wi-Fi hotspot access, proprietary content and advertising services to residential and business customers,” said Eric Updyke, group president, Amdocs Services. “They are innovative and agile and focused on delivering on the promise of full convergence in this hyper-competitive market. We are delighted to partner with Altice in the U.S. on this industry-leading solution.”