Comcast leads list of top cable customer service nightmares

Cable customer serviceIn today's spotlight, FierceCable takes a look at the top 10 cable customer service nightmares of 2012. Comcast (Nasdaq: CMCSA) leads the list, as it has dealt with challenges ranging from exploding set-tops to employees crashing vans into homes. But it's worth noting that the MSO has more subscribers and employees than any other cable operator, and its customer service issues are more likely to be picked up by local and national media outlets. Incidents involving Charter Communications (Nasdaq: CHTR), Time Warner Cable (NYSE: TWC), Cablevision (NYSE: CVC) and Cox Communications are also included on the list. Read more