Responding to complaints that it intentionally degrades online video services such as YouTube and Hulu being accessed by cable modem subscribers, Time Warner Cable (NYSE: TWC) insisted Thursday that it doesn't "throttle" Internet video traffic.
Time Warner Cable Director of Digital Communications Jeff Simmermon wrote in a blog post that the MSO has received complaints about throttling of Web video streams from a "small subset" of high-speed Internet customers.
"If I were to sum up these kinds of complaints, it would go something like this: 'Hulu and YouTube wouldn't intentionally degrade their services and provide a subpar experience, but for some reason, it makes total sense that Time Warner Cable would by throttling customers' traffic,'" Simmermon wrote.
The reason some Internet videos have better quality than others is that some online video providers cache local copies of popular videos on local servers, Simmermon said. "This is one of the reasons why 'Gangnam Style,' when coming from a major provider, tends to load faster and play more smoothly than some ponytail guy's video of himself covering Rush on the dulcimer," he added.
The blog post about throttling comes as Time Warner Cable sparked some attention this week after acknowledging that some of its carriage deals with programmers limit the ability for networks to distribute video through Internet video outlets. CEO Glenn Britt discussed the contracts earlier this week during a panel session at The Cable Show convention in Washington, D.C.
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