Verizon drops Home Monitoring and Control service

Verizon (NYSE: VZ) has stopped accepting orders for its Home Monitoring and Control product, and will only allow FiOS customers who already subscribe to the $9.99 monthly service to continue using it, a spokesman said Monday.

Verizon introduced Home Monitoring and Control, which lets FiOS subscribers control security cameras, lighting, door locks and thermostats with their FiOS TV remotes, and through a mobile application and website, in 2011. It stopped accepting new orders in October, spokesman John Columbus told FierceCable.

Rival AT&T (NYSE: T) launched a wireless-based home automation service last year called AT&T Digital Life, and Comcast (Nasdaq: CMCSA) and Time Warner Cable (NYSE: TWC) market their respective Xfinity Home and IntelligentHome products to broadband subscribers.

Verizon officials suggested that the telco may introduce a new home automation product, but wouldn't say if the company is considering adopting a wireless-based approach similar to AT&T Digital Life.

"We are revisiting the service to more accurately reflect our vision for the connected home. As technology and consumer expectations evolve so must our offerings,"  Columbus said. 

While Columbus said Verizon continues to provide support for existing Home Monitoring and Control customers, it has stopped selling new equipment to those customers, including security cameras, door locks and thermostats.

When Verizon launched the service in 2011, it initially sold FiOS customers a $69.99 starter kit that included a security camera and a lighting module that could be used to control a single lamp. It increased the price for the starter kit to $90 in 2012, and in spring 2013, Verizon began to offer free, refurbished home automation starter kits to FiOS customers who agreed to add the $9.99 monthly service to their bundles.

Verizon hasn't disclosed how many FiOS customers signed up for Home Monitoring and Control, or how much subscriber churn it has seen with the product. 

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