The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

If you are interested in submitting items to the Library, please contact our advertising team

WHITEPAPERS

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Smarter Customer Engagement

Whitepaper | Sponsored By: Openet

Customers have more choice than ever when it comes to using communications and digital services. Operators want to get as large apiece of a customer's digital spend as possible. To do so they need to examine how they are engaging with their customers and review if they have the systems in place that will drive personalized and relevant customer engagement. Learn More and Download Today!

15 Ways to Increase Revenue

Whitepaper | Sponsored by: F5

Read this handbook to learn more about the F5 solutions for fixed and mobile service providers to achieve maximum network optimization, security and monetization. The handbook features use cases that illustrate how you can maintain top network performance and profitability. Download today!

Deliver Clean Messaging While Slashing Infrastructure Costs

Whitepaper | Sponsored by: Cloudmark

This white paper considers techniques employed at a large service provider in order to minimize the damage done by massive spam campaigns initiated from vast numbers of IP addresses controlled by spammers. Download today to learn more!

Carrier SDN: Service Provider Per-spectives, Transition Strategies & Use Cases 2014

Whitepaper | Presented by: Cisco

This report continues the time-tested Heavy Reading multi-client research methodology of combining a Web survey of service pro-vider executives with one-on-one, in-depth interviews with leading SDN adopters. Download today!

Driving Customer Loyalty through Network & Service Quality

Whitepaper | Presented by: IBM

Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance. Download today!

Creating Smarter Campaigns with the IBM Advanced Analytics Platform

Whitepaper | Presented by: IBM

Communications service providers have much to gain from deploying big data analytics capabilities that enable smarter campaigns. IBM Advanced Analytics platform, based on the IBM Big Data and Analytics portfolio, provides a complete set of solutions. Download today!