Continuing to implement common-sense customer service protocols under new customer service czar Charlie Herrin, Comcast is now letting its Xfinity customers schedule a specific time for a rep to call them instead of waiting on hold.
Cisco projects that the Internet of Everything--which it defines as the networked connection of people, processes, data and things--will generate $19 trillion in value between 2013 and 2022. Given the colossal nature of the IoT and activity buzzing around the industry, FierceWirelessTech decided to take a closer look at some of the companies making the biggest waves, querying a handful of industry analysts for their take on which ones to watch in 2015. You can read the full report here.
Comcast has become the second pay-TV operator to begin offering customers programming in the 4K/Ultra High Definition format.
With most of the large U.S. theater chains backing away from its mid-budget comedy feature The Interview amid an unprecedented global computer hacking threat, might Sony consider releasing the $42 million film via online streaming or pay-TV VOD?
A "shadowy" group inundated the FCC with letters opposing net neutrality during the commission's second-round commenting period in September, accounting for more than half of the anti-net neutrality comments overall, the Sunlight Foundation reports.
Time Warner Cable and Boingo Wireless announced the expansion of the roaming agreement they originally touted in June, looping hundreds of Passpoint-secured roaming locations into the fold.
Research consortium CableLabs said that six vendors successfully completed its first DOCSIS 3.1 interoperability test, which took place Dec. 1-5.
Dish Network is the first major pay-TV operator to integrate the Netflix app into its set-tops, announcing Wednesday that second-generation versions of its Hopper DVR currently enable the SVOD service.
Priced at around $30, streaming sticks that fit into the HDMI port of a television have been hot gifts. In fact, Parks Associates estimates that 46 percent of category leader Google Chromecast's sales come from consumers purchasing the minature devices as gifts.
Continuing to report surging use of authenticated multiscreen services from pay-TV operators, Adobe said the number of videos started within TV Everywhere apps nearly doubled in Q3, up 108 percent year over year.
NBC has announced plans to launch a live stream of its broadcast network, but is doing so within the confines of the TV Everywhere model.
Starting at 12:01 a.m. on Saturday, Dish Network-subscribing Fox News fans might have to get the latest on the Benghazi "cover up" and road to impeachment from another news outlet.
Cablevision has begun notifying customers in their December billing statements of planned 2015 rate increases. According to a J.P. Morgan Chase memo sent to investors, Cablevision subscribers will pay an extra dollar on top of the $4.98 they already pay in the form of a "sports surcharge."
The No. 1 pay-TV operator is finally going to let users of the top OTT device stream the leading premium channels. According to an FCC document just unearthed by Re/code, Comcast and Roku quietly reached an agreement in late November that will let the MSO's subscribers stream HBO Go and Showtime Anytime on their Roku devices.
The year 2014 will probably be remembered as one of the most transformational in the history of the cable business--and that's besides the huge pending mergers. While the sustained growth of the once wildly profitable business that built the industry, video services, has begun to give way to over-the-top distribution, a massive opportunity with unknown dimensions has quietly emerged: Wi-Fi.
Continuing to plod steadily along a steady but very slow growth path, UltraViolet announced Monday that it has surpassed 20 million user accounts.
One of the pay-TV industry's linchpin programmers, Sony Pictures, rendered its most aggressive response yet to an unprecedented three-week-old network hacking crisis.
Putting closure to an $875 million class action suit filed against Comcast 11 years ago, a Philadelphia federal judge approved a settlement that involves a cash payment of around $16.7 million and some free VOD movies for involved customers.
Combining pay-TV's recent "mini-bundle" trend with SNL Kagan data suggesting that 43 percent of cable subscribers don't cut the cord because of their affinity for live sports, Businessweek did some rather interesting number crunching on what a trimmed down "sports only" pay-TV package might look like.
Already adept at scaring its rapt audience, Fox News has begun warning Dish Network subscribers that the channel, along with Fox Business News, could disappear from their program guides "any day now."