In this whitepaper published by Heavy Reading and sponsored by IBM, discover how communications service providers (CSPs) can correlate customer loyalty indicators like Net Promoter Scores (NPS) with network and service quality metrics to help drive better business and operational performance. Download this whitepaper today.
FierceCable is a daily email news briefing for cable service provider executives. Benefit from our time-saving update on Program Licensing, Multiscreen Content, OTT Distribution, DOCSIS 3.0, and other cable industry business and technology news. Sign up today!
Click here to get your free daily email briefing today!