ACSI: FiOS, DirecTV, U-verse top subscription TV biz in customer satisfaction

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Verizon's (NYSE: VZ) FiOS TV was the top ranked subscription TV service in the annual American Customer Satisfaction Index released Tuesday, while Charter Communications (Nasdaq: CHTR) generated the most improvement compared to last year's survey.

DirecTV (Nasdaq: DTV) placed second with a score of 72, and AT&T's (NYSE: T) U-verse TV took third with a score of 71. Dish Network (Nasdaq: DISH) scored a 70, giving it fourth place.

Cox Communications was the top-ranked cable operator in the survey with a score of 65. ACSI said Charter scored a 64, up eight points from last year. That made the MSO, which has a new management team led by former Cablevision (NYSE: CVC) executive Tom Rutledge, the most improved pay TV provider.

Comcast (Nasdaq: CMCSA) scored a 63, up three points from last year. ACSI said Time Warner Cable (NYSE: TWC) dropped five points to an industry low of 60.

ACSI said the subscription TV business as a whole improved by 3 percent to a benchmark of 68. "While the boost is good news for cable, satellite and fiber-optic television providers, the industry remains the third worst of the 43 industries covered in the ACSI," ACSI said in Tuesday's announcement.

Verizon also led in the rankings of major Internet service providers with a score of 71. It was followed by Cox (68), and AT&T U-verse Internet and Charter, which both scored a 65. CenturyLink (NYSE: CTL) scored a 64, topping Time Warner Cable (63) and Comcast (62).

For more:
- see the ACSI release
- see the DirecTV release

Special report: Top 10 cable customer service nightmares of 2012

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