AT&T blames major U-verse outage on 'issue with server'

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AT&T (NYSE: T) said Tuesday afternoon that an outage that left subscribers in Texas, Florida and several other states without U-verse TV or high-speed Internet service was caused by "an issue with a server that supports U-verse."

"We're working to identify the issue and restore services as soon as possible. The issue has impacted a limited number of customers in some of our Southwest and Southeast region states," AT&T said in a prepared statement.

The outage, which began on Monday, has also impacted subscribers in Louisiana, Kentucky, Georgia and Tennessee, according to DSL Reports.

AT&T launched U-verse in 2006, using IPTV technology and a fiber-to-the-node network to deliver a triple-play of cable, phone and broadband Internet service to subscribers.  The telco picked up 198,000 U-verse TV subscribers during the third quarter, ending the period with 4.3 million pay TV customers. AT&T is scheduled to report fourth-quarter earnings on Thursday.

For more:
- see FierceIPTV's coverage
- DSL Reports has this story
- The Miami Herald has this story

Special report: Top 10 cable customer service nightmares of 2012

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