Dish closes Houston facility, says it's getting just too good at customer service to need it
After reporting customer losses of 81,000 for 2015, Dish Network (NASDAQ: DISH) says its getting so efficient at customer service, it can afford to lose a service center located in the Houston suburb of Alvin.
"This was a difficult decision made after careful deliberation," said John Swieringa, Dish executive VP of operations, said in a statement provided to the Houston Business Journal. "As a result of continually improving our customer experience over the past several years, our customers are calling us less. With our lease expiring in Alvin in the coming months, we are consolidating our customer service operations across our other locations in the U.S."
The 550 impacted employees will be eligible for transfer, Dish said. The Business Journal has a complete report here.