Time Warner Cable transcribes voicemail for phone subscribers
Time Warner Cable (NYSE: TWC) added a "Voicemail to Text" feature to its digital phone product that lets subscribers receive voicemail transcriptions through emails or text messages sent to mobile phones.
The nation's second largest cable MSO said subscribers can have voicemail transcriptions sent to up to five email addresses or mobile phone numbers and voicemails can be transcribed in both English and Spanish. Subscribers won't be charged additional fees for using the service, which can be managed through its VoiceZone portal, the company said.
Google (Nasdaq: GOOG) was one of the first technology companies to offer free voicemail transcriptions through its Google Voice service, which debuted in 2009. Time Warner Cable's move could help it compete against other triple-play providers. For example, Verizon (NYSE: VZ) lets its FiOS subscribers listen to voicemails through cable set-tops, and phone customers can receive voicemail messages through emails containing attached audio files. But it doesn't yet let subscribers receive voicemail transcriptions.
Last month, Time Warner Cable launched VoiceZone apps that allow subscribers to use their cable remote controls to send incoming calls to voicemail. The apps also let subscribers control caller-ID-to-the-TV settings.
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