Just three days after making a major splash at INTX with the announcement of a $300 million, 5,500-new-employee customer service overhaul, Comcast finds itself once again being pilloried in the town square of viral media.
Comcast isn't wasting any time responding to AT&T's recent move to bring services to the Chicago region, announcing that it will offer its 2 Gbps service to more than 2.4 million customers throughout several markets in the region this month.
Now that the INTX show has come to a close, FierceCable has compiled an anecdotal tour of what editors saw on the show floor in Chicago.
CHICAGO--Comcast Cable CTO Tony Werner said that 60 percent of the company's new customers never connect a wire to access Comcast's services. Instead, he said, those customers use Wi-Fi exclusively to access content and services.
Last week, platforms like mine breathlessly reported that Charter's Tom Rutledge and Time Warner Cable's Rob Marcus were going to get together this week to talk merger. As they sat right next to each other on an INTX general session panel here Wednesday morning, it became quite clear that cable's still-pending wave of consolidation is more complicated than when Charter buys TWC and how much it pays for it.
Now that Comcast killed its bid for Time Warner Cable and Charter Communications' acquisition of Bright House Networks--which was contingent on the Comcast deal going through--is up in the air, speculation on the next round of consolidation is well underway in the cable industry.
CHICAGO--Comcast has expanded its 4K service with a new set-top box that brings the conglomerate's growing 4K lineup to the X1 platform.
Smart home automation systems may still be a nascent market segment, but according to ABI Research, it is going to grow at a compound annual growth rate of 21 percent between 2015 and 2020.
Comcast and Cox Communications are enhancing their Gbps broadband reach with plans to bring their services to multiple markets in the Midwest, Southeast and West. In doing so, they will increasingly do battle with traditional telcos like AT&T and CenturyLink, which are selectively moving into the fiber broadband game.
CHICAGO- While not conceding that its poor customer service reputation damned its $45 billion bid to acquire Time Warner Cable with federal regulators, Comcast pledged to spend $300 million and hire 5,500 new workers to bolster its customer service acumen.