Continuing to execute a public charm campaign under new customer service czar Charlie Herrin, Comcast intends to unwind the age-old cable industry practice of leaving customers in the dark all day as they wait for a technician.
Liberty Global Media Chairman John Malone hasn't given up on acquiring Time Warner Cable. Asked during Liberty's investor day event Wednesday if he'd go after the MSO if its proposed acquisition by Comcast was scuttled by regulators, Malone responded with an emphatic "Hell, yes."
Two weeks after it delivered a mea culpa amid national service outages for its X1 pay-TV platform, the nation's No. 1 cable company has admitted to fielding complaints about billing errors in select regions in which it is transitioning its billing systems.
Polling 9,000 U.S. consumers about 1,200 companies, a new survey found that pay-TV companies rank rock bottom in terms of customer satisfaction.
Comcast Business is taking advantage of the growing cloud services trend by launching a new program that it says can provide a more efficient means for businesses to access their cloud services.
Putting an end to a protracted coverage stalemate for a high-profile regional sports network, the outlet previously known as CSN Houston relaunched Monday under the control of AT&T and DirecTV as Root Sports Southwest.
TV Everywhere is starting to look like linear TV in terms of commercial breaks. That's the good news--or bad news, depending on how you look at it--reported by FreeWheel, the advanced advertising unit purchased by Comcast earlier this year.
Continuing to build bells and whistles into its next-generation pay-TV platform, Comcast says X1 can now use IFTTT to do things like change the channel when a specified event pulls a trigger.
Major media conglomerates Disney, Fox, CBS Corp. and Time Warner Inc., among others, have asked the D.C. Circuit Court of Appeals to stop the FCC from publicly disclosing detailed information about programming deals with pay-TV operators.
While the NCTA and a number of its cable-industry constituents have registered shock and dismay regarding President Obama's forceful backing of Title II Internet regulation Monday, the nation's No. 1 cable operator has struck a more conciliatory response.