Latest Headlines

Latest Headlines

Comcast customer service overhaul being undermined by up-selling culture, Slate says

Continuing its series of sharply critical pieces focused on Comcast, online magazine Slate says the cable company's laudable effort to improve its customer service reputation is being undermined by a tendency to up-sell customers into unnecessary purchases.

Comcast partners with CTAM and Adobe to create 'universal' TVE sign-in platform

Hoping to address an issue that has plagued TV Everywhere usage growth since the initiative began, Comcast has partnered with Adobe and CTAM to create what it is billing as a "universal" authentication platform.

AT&T one-ups Charter, Comcast in San Diego, El Paso with 1 Gbps launch

AT&T is keeping its foot on the fiber-to-the-premises pedal to stay ahead of Charter and Comcast, announcing that it has launched 1 Gbps services for residential and business customers in parts of El Paso and San Diego.

Comcast, Cablevision and AT&T violating privacy through addressable advertising, groups say

A group of consumer watchdogs has filed a complaint with the FCC, alleging that Comcast, AT&T and Cablevision are violating customer privacy through addressable advertising schemes on pay-TV set-tops.

AT&T, Comcast: Special access market is already competitive

DALLAS-- AT&T and Comcast often don't agree on much, but the telco and cable MSO say that the FCC's proposals on special access could actually hinder a market where there's already plenty of service choices.

Comcast asks FCC to toss Estrella/Liberman complaint

Comcast has asked the FCC to toss out a complaint filed against it by Liberman Broadcasting, which claims the MSO is discriminating against its Estrella TV network to favor the Spanish-language programmers it acquired during its NBCUniversal purchase.

Verizon's CFO: 'We're perfectly fine' inking MVNO deal with Altice or other cable operators

Verizon's Fran Shammo said he is not concerned about cable operators like Comcast and Charter Communications launching wireless services through MVNO agreements with Verizon. In fact, Shammo said that Verizon would ink an MVNO agreement with Europe's Altice, which has acquired Suddenlink in the United States and is close to closing its agreement to purchase Cablevision.

Comcast sued by Pennsylvania installation contractors for alleged hardball tactics

Comcast is being sued by sued in Scranton, Penn. by a pair of local installation contractors, who say the MSO enticed them to buy trucks and ramp up staff in 2010, only to reduce its reliance on outside contractors in the following years.

Comcast begins second leg of DOCSIS 3.1 rollout in Nashville

After beginning its DOCSIS 3.1 rollout in Atlanta in March, Comcast has begun the second leg of the deployment, with DOCSIS 3.1-powered 1 gig service trials kicking off in Nashville, Tenn.

Pac-12 Networks flips feeds on Comcast, puts national channel on basic tier

Marking a major strategy pivot for the four-year-old Pac-12 Networks, the regional sports channel has flipped its feeds on Comcast, putting its national channel on the No. 1 pay-TV service's basic tier.