WOW dominates Consumer Reports rankings of top TV, Internet and phone providers

Cable overbuilder WideOpenWest dominated a Consumer Reports survey of the top cable TV, high-speed Internet and phone providers. In addition to being ranked the top triple-play provider, WOW tied Verizon (NYSE: VZ) FiOS as the No. 1 TV provider, and it was ranked the second-best phone provider.

WOW led the triple-play rankings with a score of 79, topping Verizon's FiOS, which scored a 75, according to the report released Thursday. They were followed by Suddenlink (73); Bright House Networks (71); AT&T (NYSE: T) U-verse and Cox Communications (each with a score of 66); Cablevision (NYSE: CVC) (65); Comcast (Nasdaq: CMCSA), CenturyLink (NYSE: CTL) and Time Warner Cable (NYSE: TWC) (61); Charter Communications (Nasdaq: CHTR) (60); and Frontier (Nasdaq: FTR) (59).

Verizon FiOS and WOW led the ranking of the top pay TV providers, each scoring 74. DirecTV (Nasdaq: DTV) placed third with a score of 72. Bright House and Dish Network (Nasdaq: DISH) tied for fourth, scoring 70. They were followed by Wave / Astound Broadband and Cable One (69); AT&T U-verse (68); Cox (67); Suddenlink (66); Cablevision (64); RCN (62); Comcast (61); Time Warner Cable (60); Charter (59); and Mediacom (54). The former Insight Communications cable systems that Time Warner Cable acquired last year earned a score of 64.

WOW scored 78 in the rankings of the top Internet providers, with Verizon FiOS taking second place with a score of 76. They were followed by EarthLink's cable modem service (75); Wave / Astound (74); Frontier (73); Bright House (72); TDS (71); Cox (70); EarthLink DSL, CenturyLink and Cable One (69); Suddenlink and AT&T U-verse (68); and Cablevision, Insight and Knology (67).

Consumer Reports said it based the rankings on surveys it conducted with 84,000 readers. The scores of of the top triple-play bundles were based on measures of service satisfaction, value, billing, support and added features.

For more:
- see the release
- see the article from the Consumer Reports May issue (sub. req.)

Related articles:
Bright House, Dish Network rank top in customer satisfaction study
Consumerist pits Cablevision vs. Time Warner Cable in 'worst company in America' tournament
Verizon, WOW, DirecTV, Dish top J.D. Power residential pay TV customer satisfaction survey