Top 10 cable operator customer service nightmares

While major cable operators have made significant improvements in their customer service operations in the last decade, some high-profile incidents such as the report this week of an "exploding" Comcast (Nasdaq: CMCSA) set-top continue to create challenges for operators nationwide. In a special report, FierceCable takes a look at some of the biggest customer service nightmares that cable operators have grappled with this year. Read more