Comcast is looking to more aggressively accelerate deployment of its next-generation X1 video platform amid an early performance that has seen marked decreases in churn and significant upticks in VOD transactions and DVR usage compared to legacy platforms.
A week after one of his company's customer retention reps was caught in a virally distributed audio recording repeatedly refusing a service-cancellation request, Comcast COO Dave Watson sent a memo to company employees, essentially blaming the gaffe on company training.
Comcast has launched a new feature for its X1 set-top boxes that lets subscribers beta test new products before they're deployed.
Comcast reported strong second quarter earnings, driven by its cable network performance, as well as some of its best cable communications numbers in six years.
Proving that a regional sports network can still obtain major carriage agreements, as long as it has the right audience and the right leverage, the Disney-backed SEC Network will launch nationally on Comcast when it debuts August 14.
In the busiest week yet for the FCC's ongoing revaluation of net neutrality policy, Comcast executive VP David Cohen told a Senate hearing that his company was not "blocking or degrading" video content on its network, and that Comcast would remain beholden to the FCC's net neutrality policy as a condition of its NBCUniversal acquisition approval in 2010.
Comcast has issued a public apology in the wake of an embarrassing, virally distributed incident involving one of its customer retention representatives.
Comcast and TiVo are working on a new two-way solution that would enable the pay TV service's subscribers to access the full range of their Xfinity service on a TiVo set-top box purchased at retail, all without a CableCARD.
Continuing to push its stance that ISPs should not impede the open nature of the Internet, Netflix filed comments with the FCC ahead of its net neutrality proceeding. The SVOD provider also published its June speed index, noting that Verizon's average continued to drop despite a peering deal made two months ago.
While Comcast has continually battled a reputation for bad customer service, you've got to credit the tenacity of the service rep who handled tech blogger Ryan Block's attempt to cancel service.