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Comcast

Latest Headlines

Latest Headlines

Comcast expands X1 eligibility as it seeks to further accelerate deployment

Comcast is looking to more aggressively accelerate deployment of its next-generation X1 video platform amid an early performance that has seen marked decreases in churn and significant upticks in VOD transactions and DVR usage compared to legacy platforms.

Comcast COO: Customer retention rep recording was 'painful to listen to'

A week after one of his company's customer retention reps was caught in a virally distributed audio recording repeatedly refusing a service-cancellation request, Comcast COO Dave Watson sent a memo to company employees, essentially blaming the gaffe on company training.

New 'Comcast Labs' feature lets X1 users beta-test new products

Comcast has launched a new feature for its X1 set-top boxes that lets subscribers beta test new products before they're deployed.

Comcast posts strong Q2 with $16.8B in revenue, delivers best cable subscriber data in six years

Comcast reported strong second quarter earnings, driven by its cable network performance, as well as some of its best cable communications numbers in six years.

Comcast signs on to carry the SEC Network

Proving that a regional sports network can still obtain major carriage agreements, as long as it has the right audience and the right leverage, the Disney-backed SEC Network will launch nationally on Comcast when it debuts August 14.

Net neutrality: Cohen says Comcast not 'degrading' content, Netflix tells FCC to classify ISPs as utility

In the busiest week yet for the FCC's ongoing revaluation of net neutrality policy, Comcast executive VP David Cohen told a Senate hearing that his company was not "blocking or degrading" video content on its network, and that Comcast would remain beholden to the FCC's net neutrality policy as a condition of its NBCUniversal acquisition approval in 2010.

Comcast apologizes after service call gets 4M viral listens, exposes customer retention policies

Comcast has issued a public apology in the wake of an embarrassing, virally distributed incident involving one of its customer retention representatives.

Comcast and TiVo developing retail set-top platform without CableCARD

Comcast and TiVo are working on a new two-way solution that would enable the pay TV service's subscribers to access the full range of their Xfinity service on a TiVo set-top box purchased at retail, all without a CableCARD.

Netflix keeps up net neutrality chatter, continues verbal spat with Verizon

Continuing to push its stance that ISPs should not impede the open nature of the Internet, Netflix filed comments with the FCC ahead of its net neutrality proceeding. The SVOD provider also published its June speed index, noting that Verizon's average continued to drop despite a peering deal made two months ago.

Comcast rep won't let Engadget founder cancel service

While Comcast has continually battled a reputation for bad customer service, you've got to credit the tenacity of the service rep who handled tech blogger Ryan Block's attempt to cancel service.